First of all, ensure that no one is cc’d on this email. When responding to nasty emails, be careful and remember that not every email is private. If the message contains harmful speech or personal attacks, don’t hesitate to talk to your manager or HR. #6 In case of harassment share it with HRĬheck the received email for abusive language. If the rude, offensive emails continue to come in, be sure to save them to be used in evidence. When the answer doesn’t arrive, you let the sender suffer. Will you give him the kind of satisfaction? Remain calm and professional or simply ignore the message. Usually, the provocateur expects to receive your quick reaction. Here are some tips on dealing with rude co-workers: Don’t be rude in response. When your colleague’s email seems rude and disrespectful to you, it can be hard to know how to respond. While it’s clear how to behave with unkind, aggressive clients, it may be not easy to deal with rudeness in the workplace. In this case, it’s a good idea to take some notes about what these people are saying so that you can either add that information to a Frequently Asked Questions page or create a separate post around it so that you are always directing customers to those pages. Often, customers don’t bother to read a user guide, a software license agreement, or any other information available on your website, but they got angry and frustrated because of your “terrible” product and may take it out on you by email. If you are dealing with rude customers and cannot afford to ignore their complaints, be patient and always remain professional. Do you need me to finalize it sooner?" #4 Consider ignoring a rude emailĪs I've already mentioned above, sometimes it’s better to ignore an angry email to save time and energy. Imagine that you’ve just read the following sarcastic message from your director: “John, I hope you spare some time from your busy schedule to get the brochures done today!” No matter if you are upset or boiling over with rage, never reply by asking something like “What are you trying to say?”,”What’s that supposed to mean? I finished them a long time ago!” Instead, keep calm and ask your boss for more information: “All of the brochures are done except the one that due on Friday. Perhaps, this style of communication is caused by some bad experience with your company. Besides, you might need to check if your colleagues have already dealt with this person. Sometimes jokes, sarcasm, and some cultural differences may be interpreted as rudeness. Reread the letter to make sure you got it right. #2 Ensure that you interpreted the rude email right So let your temper calm down first and plan your answer carefully. Is this situation worth your time and energy? How will it affect your professional image? What difference does it make if you've never replied to this email? Remember that one of the advantages of emails is that you don’t have to answer immediately. Of course, you can choose to blow off some steam and immediately reply to your “offender.” But before you take any rash decision, stop and think this through. So here it is, the rude, unprofessional, and angry message in your inbox. #1 Breath in before dealing with rude customers or co-workers Maybe you are lucky to have friendly co-workers and great customers, but anyone can come up against a moment when you need to decide how to respond to a nasty email. Steps before hitting a reply to an angry email And while we cannot stop these emails from coming in from people, there are some things that you can do to save yourself a lot of trouble and remain professional in complicated situations. Also, you will get the odd email from some person who is offended by everything in their life. Sometimes customers, co-workers, or partners can demand information from you without even asking nicely, without using basic manners like “Can you please” and “Thank you.” Besides, you will get people telling you how you should be running your business, and what you are doing right now is wrong. Canva - Online tool for making designsĪs long as you are going to be in business, you are going to get emails from people with an attitude. Boomerang - Tool for scheduling emails 4. Newoldstamp - Email signature marketing 2. Mistakes to avoid when replying to a rude email Steps before hitting a reply to an angry email 2. How to Reply Professionally to a Rude Email and Cover Your Assġ.
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